Refund Policy

At RefreshCo, we stand by the exceptional quality of our cleaning services and prioritize your satisfaction. While we do not offer refunds due to the nature of our work involving dedicated effort and resources from our cleaning team, we are committed to ensuring your contentment.

100% Satisfaction Guarantee

We guarantee your satisfaction with our services. If, for any reason, you are not completely satisfied with the cleaning provided, please contact us within 5 days of the service. We will promptly address your concerns and schedule a revisit to ensure the work meets your expectations.

Our aim is to deliver a consistently high standard of cleaning that exceeds your requirements. Your feedback is valuable, and we are dedicated to making sure your experience with RefreshCo leaves you with a thoroughly clean and satisfying living space.

Privacy Policy

Our cleaning service is committed to protecting the privacy and security of our customers’ personal information. This privacy policy explains how we collect, use, and protect the information we collect from our customers. 

Information We Collect

We may collect the following types of information from our customers:

• Contact information, such as your name, email address, phone number, and mailing address.
• Billing information, such as your credit card number, expiration date, and billing address.
• Service information, such as the date and time of your cleaning appointment, the type of cleaning service requested, and any special instructions or requests you provide.

Feedback and reviews, such as your feedback and comments about our services, as well as any reviews you leave on our website or social media channels. 

How We Use Your Information

We use the information we collect from our customers to provide and improve our cleaning services, process payments, and communicate with our customers. Specifically, we may use your information for the following purposes:

• To schedule and provide cleaning services to you.
• To process payments and send invoices. 
• To communicate with you about your cleaning service, including any updates or changes.
• To respond to your inquiries, complaints, or feedback.
• To improve our cleaning services and customer experience.
• To send you promotional offers or marketing communications, but only if you have opted-in to receive such communications.

How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. We limit access to your personal information to authorized personnel only and ensure that our third-party service providers have adequate security measures in place to protect your information.

We use secure servers and encryption technology to protect your credit card information during transmission and storage. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with third-party service providers who assist us in providing and improving our cleaning services, such as payment processors, IT providers, and marketing partners. We may also disclose your information if required by law or to protect our legal rights or the safety of our customers or others.

Your Rights

You have the right to access, update, and delete the personal information we have about you, subject to certain legal limitations. You may also opt-out of receiving marketing communications from us at any time.

Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email or by posting a notice on our website.

Contact Us

If you have any questions or concerns about our privacy policy or practices, please contact us at [email protected]